ABOUT US
Meet Our Namesake
In 1843, the visionary mathematician Ada Lovelace was the first person to document how calculating machines could become powerful tools of communication and creativity. She used the term “fundamental relations” as the key to understanding and optimizing complex systems. By integrating computations and human ingenuity, she accurately depicted the digital world we live in today.
Inspired by Ada’s insights, Lovelace Communications helps organizations find the fundamental relations that turn chaos to collaboration. Our deep expertise in social and software systems gives us a balanced and pragmatic perspective and helps us generate positive organizational change through sustained innovation.
Our Mission
Solve the world’s most complex problems by transforming organizations into streamlined, sustainable, and socially connected problem-solving powerhouses.
Our Vision
Organizations mobilize diverse groups of people to create a world where humanity thrives by rapidly diagnosing problems and deploying innovative solutions.
“Mathematical science shows what is. It is the language of unseen relationships between things.”
– Ada Lovelace
meet our Founder & CEO
Andrea Goulet is an influential figure in the software industry who has used empathy to improve organizational effectiveness for over 25 years. In 2009, Andrea co-founded Corgibytes, a software consultancy that specialized in modernizing mission-critical legacy software systems. She served as CEO and led the company through a successful exit in 2024. Today, she helps organizations solve complex challenges by embracing empathic communication, emergent ideation, and continuous improvement through experimentation.
In 2017, Andrea was named by LinkedIn as one of the Top 10 People in Software Under 35. Through her online courses, Andrea has empowered over 75,000 people to become better collaborators by approaching empathy as a technical skill. She is an engaging keynote speaker and is frequently invited to motivate audiences around the world, and is currently working on her first book, Empathy-Driven Software Development, through Pearson publishing. She has worked with organizations such as the Smithsonian, the Princeton Plasma Physics Laboratory, and the Virginia Department of Taxation.
Andrea is a passionate community builder. In 2021, she became the youngest recipient of the Richmond Technology Council’s highest honor, the Chairman’s Award, for her work on modernizing the organization to become more diverse, equitable, and inclusive. She is the founder of two online communities and podcasts, Legacy Code Rocks and Empathy in Tech. She holds a degree in Marketing and Business Law from Virginia Commonwealth University Honor’s college, and was invited to give the commencement address to the 2021 graduating class.
Core Values
When we make decisions, these are our touch points. They’re the fabric of our culture and how we work with our clients.
Find Fundamental Relationships
Go beyond surface solutions to uncover the foundational principles that make scalable change possible.
Match the solution to the System
Resist the rigidity and dogma that comes with a one-size-fits-all approach.
Focus on Pebble Problems
Empower individuals to find innovative solutions to their local friction points that cause frequent frustration.
Experiment, Learn, Iterate
Use humility and curiosity to continuously create hypotheses, gather data, and scale what works.
Treat Empathy as a Technical Skill
Balance regulation, emotion, cognition, and motivation using scientific research, nuance, and precision.
Featured Partners
Change doesn’t happen in a vacuum. That’s why we bring in top-tier experts that have elite expertise and proven track records of success. Here are just a few of the partners we love working with.
Amy J. Wilson
Master Facilitator, movement maker, & emergent ideation
“Mobilizing people comes from a movement, not a mandate.”
As a Presidential Innovation Fellow at the White House, Amy founded the Better Government Movement. Her specialty is crafting human-centered experiences designed to help organizations effectively support individuals’ wellbeing, identify opportunities for improvement, and implement solutions for positive change. She is the founder of the Empathy Action Lab, Healing For Work, and the author of the bestselling book, Empathy for Change.
Belle Walker
Organizational change & Operating model engineer
“Move from friction to function, and you accomplish more with happier teams.”
At Google, Belle managed the initial Street View rollout, earning two patents for her work. With her Mechanical Engineering bachelor’s degree from Harvard and a System’s Engineering Degree from the University of Southern California, Belle leverages the engineering problem solving process to design and build the most complex systems possible: those comprised of individuals. She is the author of the bestselling book, Generation Innovation.
Indi Young
Data Science & Customer Insights
“The real measurement of organizational value is people’s success at making progress on their own intentions.”
As a founding partner at Adaptive Path, Indi was one of the earliest pioneers in the field of User Experience. She specializes in deeply understanding the inner motivations of people as they pursue a purpose, helping organizations uncover effective context-based audience segments that are often overlooked. She is a sought after trainer, researcher, and speaker and the bestselling author of three books, Mental Models, Practical Empathy, and Time to Listen.
Hemma Lomax, Ph.D
Ethics, Compliance & Corporate Culture
“Compliance is the place where good intentions are put into action.”
As an executive leader at Zendesk, Disney, Snap, and SEC, Hemma has been recognized for her work through multiple industry awards. She specializes in helping executives operationalize their good intentions with ease and peace of mind. She’s the author of The Art of Innovation: For Culture Building, co-host of the Great Women in Compliance podcast, and co-chair of the High Tech Compliance Group.